If you’re interested in applying for a property we have listed, please contact us at hello@ampersandmanage.com for more information.

All applicants over the age of 18 need to fill out an application and pay the application fee. This fee covers items such as a background check, credit check, rental history, criminal background check, employment verification, and processing.

We abide by all laws, including the Fair Housing Act and Fair Credit Reporting Act.

• Gross income should be a minimum of 3 times the monthly rent. Proof of income must be submitted with applications, and should include all verifiable income sources you want factored into your qualifications. All documentation submitted must have the applicant’s first and last name. If you are self-employed, please provide bank statements for the last 3 months and the first page of your most recent income tax return. Unverifiable income will not be accepted. 

• We must be able to verify the last 3 years of rental or mortgage history. If your current or previous landlord is not a property management firm or apartment complex, proof of payment of rent for the last 12 months is required. 

• A minimum credit score of 620 is required. However, lower scores may be considered with additional deposits or co-signers. Any debts or past due accounts could result in the application being denied. Active or open bankruptcy filings will not be accepted. 

• A local and national criminal background check will be conducted for all applicants. Applicants that have records of, but not limited to violent offenses, theft, weapons charges, arson, or abuse are all grounds for denial. Please disclose and include any relevant information with your application. Pending charges or outstanding warrants will be considered during the approval process. 

• Applications are subject to denial for, but not limited to, the following reasons:

  • Incomplete, inaccurate, false, or unverifiable information

  • Insufficient/unverifiable income

  • Unsatisfactory or no credit history

  • Criminal history

  • Insufficient/unverifiable rental history

  • Eviction history, history of property damage 

  • Rental payment history 

  • Judgements/collection accounts

  • Unpaid security deposit 

• Co-signers must pay the application fee, submit an application, and provide all supporting documentation. Co-signers must reside in Travis, Hays, or Williamson County, earn 5x income to rent, and have a minimum credit score of 660 or higher. 

• We adhere to all federal, state, and local Fair Housing Laws. We do not discriminate based on race, color, religion, sex, disability, familial status, national origin, or any other protected class. 

Yes, the security deposit will be due within 48 hours of signing the lease. The minimum security deposit is equal to one month’s rent, but may be increased depending on meeting the minimum credit, income, and rental history requirements.

Leases are a minimum of 12 months or maximum 24 months.

Each home is different, and the owner may or may not allow pets in the home. If pets are allowed, a pet deposit will be required.

Rent can be paid through the resident portal by way of eCheck, debit/credit card*, or electronic cash payments*.

*Transaction fees apply

Rent is due on the 1st of each month. Payment options will be agreed upon at time of lease signing, and typically include digital payment methods or bank transfers.

Rent payments will be:

1) Applied to any unpaid balances, such as late fees, maintenance fees, etc. first

2) The remaining balance after the fees are brought current will be applied to rent second.

If rent is not paid by 11:59 p.m. on the third day of the month, residents will receive an immediate notice to pay or vacate. On the eighth day, if the resident has not paid, the eviction process will begin. 

We understand that residents may have extenuating circumstances, so we urge residents to notify us ahead of submitting rent late to discuss payment options.

You can submit maintenance requests through our online resident portal, found here, where you can track progress and receive updates. Once a repair is submitted, our team receives a notification and will be in touch in less than 24 hours during normal business hours or less than 48 hours if the request is received over the weekend.

For after hours or immediate service requests, we can be reached by calling (949)933-1807. This is meant for emergency calls only.

Your lease will outline who is responsible for paying for repairs in paragraph 17. In general, the resident is responsible for paying for all resident-caused conditions. The owner is responsible for paying for any condition not caused by the resident that affects the health and safety of the residents, is considered normal wear and tear, and any structural deficiencies.

Some examples of repairs that residents are responsible for are:

• Clogs due to foreign objects

• Broken windows

• Light bulb, smoke detector battery, air filter, and water filter replacements

• Damage to walls

• Water damage due to connecting/disconnecting appliances

• Pest control/infestation

• Landscaping

We conduct a minimum of one annual inspection with an inspector that is scheduled in advance. During this routine inspection the inspector will be assess the condition of the property to help us stay ahead of any maintenance issues and to make sure the property continues to remain in good condition.

Our team will NEVER show up or send someone over unannounced. If someone shows up without notice claiming to be affiliated with Ampersand Property Management, please call our emergency line at (949)933-1807 for verification before granting access to the property.

Lease renewal options are typically discussed 60 days before your lease ends. If you plan to renew, let us know and we can send an updated lease agreement for signatures.

If you plan to move, written notice is required 30-60 days before your lease expires depending on the terms of your specific lease. Our team will guide you through the process to ensure a smooth transition.

Our team is available via email at hello@ampersandmanage.com. We prioritize prompt and clear communication to ensure a great living experience. You can expect to receive a response to your inquiry in 24 hours or less during the week, or 48 hours or less if reaching out to us over the weekend.